Accommodation regulations

Accommodation Rules
Three Golden Crowns Apartments

(hereinafter also referred to as "accommodation facility" or "accommodation provider")

operated by:

DASAKO s.r.o.
Company ID: 24099627
VAT ID: CZ24099627
registered at Malostranské náměstí 260/11, Prague 1, 118 00, Czech Republic

Terms and conditions for concluding an accommodation contract

  1. Accommodation of guests at Three Golden Crowns Apartments is provided on the basis of an accommodation contract or rental agreement concluded in accordance with the provisions of § 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, on the basis of which Three Golden Crowns Apartments (hereinafter referred to as the "accommodation provider") provides the guest with temporary accommodation for an agreed period or for a period resulting from the purpose of accommodation in a facility designated for this purpose, and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for accommodation and related services within the period specified in the accommodation contract (hereinafter also referred to as the "contract").
  2. The accommodation contract is always concluded in writing. At least a written confirmation of the order or reservation is sufficient to comply with the form requirement.
  3. The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by these accommodation rules, the contract, or the agreement on prices and services. If the contract stipulates something other than these accommodation rules, the accommodation contract shall apply.
  4. If the guest fails to comply with the obligations arising from the accommodation contract and the attached accommodation rules and/or the accommodation provider's price list, or otherwise violates good manners in the accommodation facility (hereinafter referred to as "misconduct"), the accommodation provider is entitled to terminate the accommodation contract before the expiry of the agreed period, even without a notice period, if the guest has been notified of their misconduct by the accommodation provider in accordance with the provisions of Section 2331 of the Civil Code.

Conclusion of contract, reservation

  1. The guest is obliged to make a reservation with the accommodation provider in writing or by telephone and then confirm this reservation with the accommodation provider in writing. A written reservation or confirmation of a telephone reservation as described in the previous sentence means an order made online using the reservation form, by email to the accommodation provider at  bW9jLnNud29yY25lZGxvZ2Vlcmh0QG5vaXRwZWNlcg==, or by telephone at  +420 272 653 268 (9:00 a.m. to 7:00 p.m.).
  2. The accommodation contract is concluded upon the cumulative fulfillment of two conditions, namely the delivery of a written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives a payment guarantee or other agreed form of guarantee or advance payment for the accommodation from the guest, or upon payment of the full price of the accommodation.

Cancellation of reservation, withdrawal from contract before arrival, failure to arrive for accommodation

  1. The guest is entitled to withdraw from the accommodation contract before the date of arrival, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the accommodation provider is entitled to charge the guest a cancellation fee, the amount of which is always specified in the accommodation contract. If the cancellation fee is not specified in the accommodation contract, the reservation can be canceled free of charge 48 hours before the date of arrival; later, the accommodation facility charges 100% of the total price of the accommodation as a cancellation fee.
  2. If the guest does not arrive to use the accommodation by midnight on the day of arrival, the accommodation provider is entitled to withdraw from the accommodation contract and at the same time is entitled to charge the guest a cancellation fee of 100% of the total price of the reservation.

Arrival at the accommodation facility

  1. Guests shall report their arrival to the reception desk of the accommodation facility between 9:00 a.m. and 7:00 p.m.
  2. At the reception desk, guests shall present their ID card or passport, or other proof of identity (e.g., residence permit, visa, etc.), which the authorized employee of the accommodation provider will use to verify the guest's identity. Guests shall always confirm the accuracy of their personal data and length of stay by signing the registration card/check-in form.
  3. Unless otherwise agreed, guests are accommodated between 3:00 p.m. and 7:00 p.m.
  4. Upon arrival, the guest shall pay the total price of the accommodation or the balance of the price of the accommodation, i.e., the agreed price of the accommodation minus any advance payment made, and the accommodation provider shall then issue a tax document to the guest.
  5. The number of persons in the room corresponds to the number of persons registered for accommodation. The guest undertakes to notify the exact number of persons at the time of booking, or at the latest on the day of arrival when checking in at the reception.
  6. The length of stay is agreed upon at the latest when the guest checks in and is recorded in the PMS (Property Management System). The length of stay may only be extended with the consent of the accommodation provider and must again be recorded in the PMS (Property Management System).
  7. The guest hereby grants consent to the accommodation provider to process and store their personal data to the extent of the data provided, for the purpose of providing accommodation and guest registration in accordance with Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts, for the purpose of sending commercial offers or marketing communications. More detailed obligations of the guest and the accommodation provider regarding the keeping of the registration book or house book are set out in the above-mentioned legal regulations.

General accommodation rules

  1. The guest has the right to use the space reserved for their accommodation, as well as the common areas of the accommodation facility, and to use the services associated with the accommodation.
  2. Upon arrival, the guest will receive a key to the room and to the entrance to the accommodation facility (hereinafter collectively referred to as "keys"). The guest is obliged to prevent the loss, destruction, or damage of these keys, as well as to prevent access to the keys by third parties who are not direct participants in the relevant accommodation contract agreed between the guest and the accommodation provider. The hotel may charge the guest for damages and impose penalties for damage caused by loss, destruction, damage, or disclosure of keys to third parties.
  3. The guest is obliged to:
    • familiarize themselves with the accommodation rules and comply with them;  
    • in the event of a violation of the accommodation rules by the guest, the accommodation provider has the right to withdraw from the contract without compensation for the guest;
    • pay the price for accommodation in accordance with the accommodation contract;
    • properly use the premises designated for accommodation, maintain order and cleanliness in all areas designated for accommodation;
    • ensure cleanliness in the accommodation premises;
    • protect the equipment in the accommodation premises from damage;
    • immediately report any damage or harm caused by the guest or persons staying with them in the accommodation premises;
    • between 10 p.m. and 7 a.m., behave in such a way as not to disturb other persons with excessive noise;
    • when leaving the room, close the water taps, turn off the lights, switch off electrical appliances that are not in use during the guest's absence, and close the windows;
    • when leaving the accommodation facility, hand in the room key at the reception desk.
  4. Without the consent of the accommodation provider, guests are not permitted to:
    • make significant changes to the accommodation premises (move furniture, relocate equipment, etc.);
    • remove any equipment or furnishings from the accommodation premises;
    • use their own appliances in the accommodation premises, with the exception of small appliances used by the guest for personal hygiene and office work;
    • transfer the accommodation premises to another person;
    • receive visitors in the accommodation premises; Visitors must be duly reported at the reception desk and are only allowed until 10:00 p.m. and only with the consent of the accommodation provider. Guests may only receive visitors in the common areas of the accommodation facility.
    • Provide the address of the house with the accommodation premises as their place of business.
    • Place animals in the hotel premises. The owner of the animal is obliged, at the request of the accommodation provider's staff, to prove the animal's good health by presenting a valid vaccination certificate and to pay a predetermined fee for the animal's stay. The owner of the animal is fully responsible for the animal, its behavior, and any damage it causes, and is also obliged to ensure that the animal is kept on a leash and wears a muzzle.
  5. Furthermore, guests are not permitted to do the following in the accommodation areas and in all areas of the accommodation facility:
    • carry weapons, ammunition, and explosives, or otherwise store them in a condition that allows for their immediate use;
    • possess, manufacture, or store narcotic or psychotropic substances, poisons, or chemicals, unless they are medicines prescribed to the guest by a doctor;
    • smoke;
    • use open flames;
    • enter the accommodation provider's operating areas and areas designated for staff only;
    • leave children unattended; the legal guardian is always responsible for children and persons under 18 years of age in the room and in other common areas of the accommodation facility;
    • behave in such a way that their inappropriate and unacceptable behavior disturbs other guests or staff. A guest who disturbs or endangers other guests or staff with inappropriate and unacceptable behavior may be expelled from the accommodation facility. The accommodation provider has the right to immediately expel such a guest from its premises and withdraw from the accommodation contract without any compensation for the guest.

Odpovědnost ubytovatele za věci ubytovaného

The accommodation provider's responsibility for the guest's belongings

 

  1. If requested by the guest, the accommodation provider will take cash, jewelry, or other valuables into safekeeping. The accommodation provider has the right to refuse to take items into safekeeping if they are dangerous or disproportionate in value and scope for the accommodation facility. The accommodation provider requires that items be handed over for safekeeping in a closed or sealed box.
  2. Claims for compensation for damage to the guest's belongings can only be made within 15 days of the damage being discovered. Damage will not be compensated if it was caused by the guest themselves or a person accompanying them.
  3. If the guest leaves their belongings in the room after the end of their stay and the accommodation has not been paid for, the accommodation provider will remove the guest's belongings from the room and store them in a safe place to prevent damage. After the accommodation debt has been paid, the accommodation provider will return the stored belongings to the guest.

Safety, guest liability for damage caused

  1. Guests are required to familiarize themselves with the safety rules and evacuation plan in case of fire.
  2. Guests shall behave in such a way as to avoid causing harm to the freedom, life, health, or property of others.
  3. If a guest causes damage to the property of the accommodation provider through their actions, the guest is obliged to compensate the accommodation provider for the damage in full.

Departure from the accommodation facility

  1. Guests are obliged to leave the room where they are accommodated by 10:00 a.m.
  2. The guest shall lock the room and return the keys to the reception of the accommodation facility, unless otherwise agreed.

Information on the handling of personal data

  1. The accommodation provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, the General Data Protection Regulation.
  2. For the purpose of sending business offers and marketing communications, providing accommodation services and registering guests within the meaning of Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts, the accommodation provider processes the following personal data: name, surname, age, gender, date of birth, travel document number or other identity document number, visa number, address of residence, date, length and purpose of stay, contact details (e-mail and telephone number) based on information obtained from the guest registration card or registration form, directly from the data subject or from other publicly available sources.
  3. The accommodation provider will process personal data manually and automatically directly through its authorized employees and also through processors authorized by DASAKO s.r.o. on the basis of personal data processing agreements.
  4. A list of entities/categories of recipients to whom guests' personal data may be disclosed can be found on the GDPR page.
    The accommodation provider will process guests' personal data in accordance with the law, in accordance with internal regulations for the protection of personal data for the period specified by Act No. 565/1999 Coll. on the residence of foreigners and Act No. 565/1990 Coll. on local fees.
  5. The guest has the right to access their personal data processed by the accommodation provider, to correct or delete it, or to restrict its processing, and the right to object to its processing.
  6. The guest also has the right to obtain from the accommodation provider personal data concerning the guest that the accommodation provider has provided. Upon the guest's request, the accommodation provider shall provide the data subject with the data without undue delay in a structured, commonly used, and machine-readable format or, at the guest's request, provide it to another clearly designated controller. This right does not apply to personal data that is not processed automatically.
  7. If the guest believes that their personal data is being processed unlawfully, they may lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).
  8. Accommodation provider's contact details:
    Three Golden Crowns Apartments, Malostranské Náměstí 260/11, Praha 1, 118 00, www.threegoldencrowns.com,  bW9jLnNud29yY25lZGxvZ2Vlcmh0QG5vaXRwZWNlcg== operated by business: DASAKO s.r.o., IČO: 24099627, DIČ: CZ24099627 registered at Malostranské Náměstí 260/11, Praha 1, 118 00, Czechia

 These Accommodation Rules came into force and effect on January 1, 2026.

For Three Golden Crowns Apartments

Ing. Adam Kouba